If you have a technical question about a Dranetz instrument or software, take a few moments to read over our collection of commonly asked technical questions and help tips. You might find what you're looking for without even contacting our support staff. Of course, we're always happy to help if you need personal attention!
ALWAYS:
NEVER:
HINTS:
BEFORE CALLING FOR SERVICE / SUPPORT:
We have been getting a large amount of inquiries on Compact Flash cards and what brand and model number can be used for the Power Explorer PX5 and Power Guide PG4400.
The only acceptable cards for the PX5 and PG4400 are those supplied as options for the PX5/PG4400 instruments. These are model numbers 32MDATA, 64MDATA and 128MDATA. The FlashCard-32M style model numbers are NOT for use of the PX5 or PG4400.
Our application requires an extraordinary card that may not be available at the local computer store. A certain brand and model number that happens to work today may not work when bought at a future date. Dranetz qualifies the cards before they are shipped. We check and verify every card delivered from every supplier to make sure it meets the needs of the instrument.
Product performance may be compromised and Technical Support is not available for unauthorized cards.
Could be one of two reasons:
1. You have collected data at a high rate indicating a Power Quality problem and the data you have stored should be sufficient to analyze for a solution.
OR
2. Your thresholds are set too tight for this particular survey. More than likely the Transient Limit section is the cause of this. The threshold defaults for Power Quality Mode are set up for typical Utility power, generally clean and stable. If you are monitoring a UPS input or output or other rectifier loads there is a good chance your voltage waveform has notching. This notching can and will cause multiple events every cycle. Power Quality monitors are not designed to measure events every cycle when this waveform distortion is steady state. Transient, by definition, is undesirable and momentary in nature.
If your monitoring point has such steady state anomalies you must adjust the "Cycle to cycle waveshape" and "RMS difference" thresholds. You should exercise caution when increasing thresholds, you do not want to set them too loose and lose valuable data. The survey site power system and load conditions/requirements/susceptibilities are key factors to determine threshold settings.
After you Start Monitoring, you should view the Home screen lines "Events Saved" and "Journals logged" and make sure these are not incrementing at an unusual rate. You may see some increment but you should see long blocks of time in between. Not incrementing should be the norm.
Another area to look at is your Journal Limits. V2.1 and later have a global button to turn off all Journal Limits. Please check the website often to see if there are firmware and PC software upgrades. For a typical Power Quality survey you don't need Journal Limits so be sure to turn them off.
As a final check, before you select Start Now, view your setups and make sure the settings are what you expect.
You have three choices:
This is to be used with caution. It will erase all data and setups from the PP1. As with all electronic gear sometimes data corruption will cause the instrument to act strange. This procedure will clear ALL.
With the unit in the Off state, press the left most function key under the display.
While key is pressed turn unit on.
You will hear a short beep followed by a long (5 sec) beep.
During the long beep, move your finger from the function key and press the #9 key.
(If you miss it, you can just redo it. You have to hit the 9 key before the long beep stops)
The unit will reset and clear all memory.
The purpose of this document is not meant to be all-inclusive, covering all aspects of monitoring setup. This is meant to make sure a few procedural issues are explained and understood to minimize the learning curve.
Starting a new site:
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Triggerable Parameters for Power Platform Series
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Lantronix MSS100 Ethernet Adapter Setup Procedure
To install PC card support for an SRAM memory card:
Many manufacturers make acceptable cards. Choose a card that meets the following specifications: PCMCIA, Series I, Type I, SRAM. The manufacturer that Dranetz presently offers is SEIKO EPSON.
When setting up to auto transfer to the memory card, a database space is allocated for the data that will be recorded into the memory card. The 96KB of free space is the only space that was not allocated for this purpose and will not be used to record data. The full 4,000 kilobytes is available for storing data.
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SRAM Chart: Guide to Troubleshooting Problems with SRAM Cards
Problem: When printing a report from the report writter it only prints the Dranetz Logo and no report.
Solution:
You have to change the vertical first then go back and change the horizontal. The file will drop from 34 Kb to 9Kb
You MUST run and complete the Registration Guide within DranView and EMAIL the information to the indicated email address. Within a short time period you will receive back your license key code for that particular PC.
Any and All changes to your PC will change its Computer ID which is used to validate the installation. Before making any changes to your PC you must first run Move License in the Tools/Option pull down. If its too late, EMAIL Tech Support under Contact Us and someone will contact you.
Right Mouse Button and Help are key to successfully using DranView.
The most common reason is that many lap top computers have power saver and screen saver features that automatically shut down the computer after a period of "inactivity". The power saver and the screen saver may not realize that downloading data through your modem is a legitimate activity, so they may decide to shut down your laptop in the middle of your downloading. Go to your control panel and disabled them.
On the 658 keypad press CTRL, SPACE and E all at the same time. At the prompt (>), press letter Z. All data and setups will be lost and reset to factory defaults.
1. Set the probe type as "none" or "other."
For RR-3000 300 / 3000 range; SF = 100 / 1000
For RR-3035 30 / 300 / 3000 range; SF = 10 / 100 / 1000
For RR-3035A 30 / 300 / 3000 range; SF = 20 / 200 / 2000
For RR-6035 60 / 600 / 6000 range; SF = 20 / 200 / 2000
For RR-6035A 60 / 600 / 6000 range; SF = 40 / 400 / 4000
This is to be used with caution. It will erase all data and setups from the PP1. As with all electronic gear sometimes data corruption will cause the instrument to act strange. This procedure will clear ALL.
The purpose of this document is not meant to be all-inclusive, covering all aspects of monitoring setup. This is meant to make sure a few procedural issues are explained and understood to minimize the learning curve.
Starting a new site:
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Triggerable Parameters for Power Platform Series
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Downloading Events from the PP4300 to a PC
Assuming that you have set the UPS time to 2 minutes or longer, and the outage lasts at least 60 seconds, your 3100 will initiate one call when the outage begins, and then another one ("Power restored. Interruption duration xx seconds [or xx minutes]") when the outage ends.
If you have set the UPS time to less than 2 minutes, your 3100 will initiate a call at the end of the interruption that includes the interruption duration.
If the interruption lasts less than 60 seconds, your 3100 will initiate a call at the end of the interruption that includes the interruption duration.
If the interruption was shorter than 10 minutes, the duration is reported in seconds. If it was longer than 10 minutes, but less than 10 hours, it is reported in minutes. If it was longer than 10 hours, the duration is not reported (presumably, this happened because the instrument was being installed or moved).
(This is actually a slight oversimplification -- the user can set the minimum duration and minimum voltage to trigger an interruption event, e.g. less than 60 volts for longer than 10 seconds. It's possible for the user to choose an interruption duration threshold of, say 120 seconds. The decision about initiating an event involves a combination of the interruption duration threshold, the UPS time setting, and the state of the batteries... but the explanation above is valid for interruption duration thresholds less than or equal to 60 seconds.)
Unlike other inexpensive instruments, the 3100 PQPager carefully keeps track of what it knows -- and what it doesn't know.
There are three possible reasons for gaps in your strip charts:
If you have a very, very early PQPager, you may need a firmware upgrade to Rev C or later. You Customer Support engineer can insert this upgrade into your PQPager over the telephone; there's no need to return it to the factory.
Assuming that you have set the UPS time to 2 minutes or longer, and the outage lasts at least 60 seconds, your 3100 will initiate one call when the outage begins, and then another one ("Power restored. Interruption duration xx seconds [or xx minutes]") when the outage ends.
If you have set the UPS time to less than 2 minutes, your 3100 will initiate a call at the end of the interruption that includes the interruption duration.
If the interruption lasts less than 60 seconds, your 3100 will initiate a call at the end of the interruption that includes the interruption duration.
If the interruption was shorter than 10 minutes, the duration is reported in seconds. If it was longer than 10 minutes, but less than 10 hours, it is reported in minutes. If it was longer than 10 hours, the duration is not reported (presumably, this happened because the instrument was being installed or moved).
(This is actually a slight oversimplification -- the user can set the minimum duration and minimum voltage to trigger an interruption event, e.g. less than 60 volts for longer than 10 seconds. It's possible for the user to choose an interruption duration threshold of, say 120 seconds. The decision about initiating an event involves a combination of the interruption duration threshold, the UPS time setting, and the state of the batteries... but the explanation above is valid for interruption duration thresholds less than or equal to 60 seconds.)
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Dranetz 3100 PQNode/EPRI PQPager
Encore Series System is the next generation permanently installed, fixed systems product from Dranetz. Encore Series combines the strengths of pre-existing Dranetz products such as Signature System, 4400/PX5 and MeasuringPad. Key design goals are modularity, strong communications, measurement compliance, built-in intelligence, visualization and legacy product compatibility. Encore Series model 61000 is a modular instrument that allows the user to choose the appropriate modules for their application.
The instrument can support up to 4 modules. The exception is when you choose the high speed transient option for the voltage or current modules. This is a daughter board that is mounted to the module that takes the space of an additional module so the module now occupies the space of 2 slots.
Yes but the instrument needs to be returned to the factory or authorized service center to install the new module(s). The modules are mounted internal to the instrument and cannot be added by the user.
Encore Series model 61000 is IEC61000-4-30 Class A compliant. IEC61000-4-30 is an international standard that outlines the design requirements of a power quality instrument. It defines such things as accuracy, measurement techniques, algorithms and other details. The standard defines two types of instruments: Class A and Class B. Encore Series model 61000 is Class A which means it fully complies with all requirements of the standard. Class B means at least one requirement is not met. Therefore, a Class B instrument can be very close to being fully complaint or not meet any of the requirements, buyer beware!
Why is this so important? The goal of this standard is repeatability of measurements and constancy among manufactures meaning if two Class A instruments are measuring the same circuit at the same time they will provide the same results.
As a result IEC61000-4-30 Class A is required by regulation in many parts of the world including Europe and parts of Asia and Latin America. However, even if not required such as in the US, compliance is very beneficial as Class A compliance indicates the instrument is designed to meet the strictest of requirements and will provide accurate and repeatable results.
Anti-Aliasing filters limit the bandwidth of a data acquisition system to only frequencies less than half the sampling rate to prevent aliasing, the effects higher frequency components on the sampled data. Encore Series model 61000 input circuitry design combined with its digital sampling techniques limit the bandwidth to prevent aliasing. Our testing and that of an independent laboratory indicate the instrument does not suffer from aliasing.
IEC61000-4-30 requires the input to be band limited and the model 61000 fully complies. IEC61000-4-30 does not specify how to accomplish this and does not require hardware anti-aliasing filters. However, there have been a very small number of customers who interpret this standard to require hardware anti-aliasing filters. To meet their requirements the model 61000 has optional hardware anti-aliasing filters. However, it is important to note that choosing such filters will greatly limit the transient measurement capabilities of the instrument. IEC61000-4-30 does not require transient measurements and Dranetz products greatly exceed the IEC requirements providing better instrumentation.
Encore Series instruments use Analog Devices Digital Signal Processors (DSP).
The Encore 61000 has 1GB of internal (cannot be removed) flash memory. Data is managed in a circular buffer. When memory is near full older data is erased to make space for newer data.
Yes, Encore Series Software fully supports all Signature System DataNodes and the 7100 PQNode.
Yes, using Encore Series analog input module. 0-24V or 4-20ma modules are available. A conditioned output is required.
Yes.
Dranetz's Technical Support staff is available for training and to assist with the installation and commissioning of systems on a per day basis plus expenses. Electrotek Concepts offers complete turnkey and software customization services.
Yes. External 120/220VDC and 48VDC power supplies are optionally available.
Yes. Like most Dranetz products, all voltage and current modules are DC coupled and can measure up to 600VDC. AC/DC current probes are also available to measure DC current.
Encore Series Software is a password protected web site. Each user must first log on with a valid user name and password. There are 4 levels of security ranging from a guest who can only view limited data to administrator who has unlimited access to data and setups.
For the typical application, PC based Encore Series Software can support up to 50 or more instruments. The actual number of instruments depends on the amount of data each instrument is trending and recording which is what determines the 'load' on the software. We recommend that you contact the factory for support should your application require a large amount of instruments. We will help determine if one Encore station is sufficient for your system or you will need multiple stations.
There are many applications where Enterprise software can be beneficial. There are several scenarios where you may want to consider using Enterprise software: Large systems; when advanced analysis is required; comparison with portable instrument data. DranView and PQView have different applications which are described below:
NodeLink is communications software that downloads data remotely from Encore Series software and stores in the PQDIF file format. Once downloaded data can then be read be PQView or DranView Enterprise. Note that PQView can now communicate directly with Encore Series software eliminating the need for NodeLink in network based applications.
How does the Radial Fault Answer module work? Any reference materials on how we are approaching this. This is a proprietary algorithm developed for EPRI. The approach is based on the apparent impedance seen at the monitoring location. The input for the algorithm is 3-phase voltage and current waveforms, plus the positive and zero sequence impedance of the primary feeder. By combining the information from several instruments and applying the algorithm the fault location can be identified.
The following is a list of references for additional information.
The Encore Series model 61000 has built-in standard support for Ethernet, RS232 and RS485 communications. Modem and GSM/GPRS communications are also available using external interfaces that are available from Dranetz. Encore Series software supports all of these methods of communications so you can choose what's appropriate for your application.
No, the GSM modem is only needed at the remote instrument.
Encore Series can directly connect to, or be easily adapted for use with virtually any network that supports the TCP/IP Internet protocol. The RJ-45 connector allows for direct connection to most networks in use today. If you have another type of network such as Fiber, coaxial (10Base2) or other, inexpensive off the shelf adapters should be available to connect to such networks.
Off the shelf telephone line multiplexers are available that allow the user to share one phone line with multiple devices. Such multiplexers typically work by adding characters to the telephone number string to direct the call to the correct instruments. Ex: "1732-555-1212#2" will direct the incoming call to the instrument connected to port #2 of the multiplexer.
This depends on the type of communications used. When communicating via Ethernet the distance dependant on the design of the network and can potentially be unlimited. An example would be the Internet or corporate Intranet. On a simple one to one network with just a wire connecting the computer to the instrument (no hub) the maximum distance from end to end is about 300ft. Standard off the shelf hubs, repeaters, routers, etc are available to easily build a network appropriate for your application. It is important to note that certain features such as external instrument cross-triggering may not work on large, routed networks like the Internet since the timing cannot be guaranteed.
Telephone and GSM/GPRS modem communication distances can go as far as the phone or wireless system can take you so it is difficult to specify and distance limit. Please speak with your telephone or wireless provider for details.
When communicating via RS232 the distance is limited to about 15ft, RS485 can be up to 4000Ft on a well designed cable system.
Yes, Encore Series Software has a built-in (alarm) notification system. There are presently three methods of notification available. The user can select the method of notification along with the source (disturbance, system health, etc.):
It is very easy to share Encore Series information with others with the Encore Series Software multi-user interface. Encore Series Software supports up to 10 simultaneous users via the network. The users can be viewing the same or different data.
For an Ethernet connection the polling rate can be as fast as once per minute. However, modem and serial based communications are typically very slow and it may take many minutes to download data from one instrument. Therefore, the polling rate should be much slower, once per day is typically recommended.
No, dial-out communications from the instrument is presently not supported. If the instrument is connected via Ethernet, Encore Series software polls each instrument every minute or so to download any new data so this feature may not be necessary.
Encore Series Software will try again should this occur. The user can program the maximum number of retries.
Encore Series Software does not have any built in backup features. Since Encore Series Software installs as a service on your XP or WIN2000 PC off the shelf back up software and hardware can be used for this.
No, only a formatted web page is transferred to your PC for viewing in your web browser. When the user requests to see a report, timeline, or any other type of recorded data, Encore Series Software creates a web page containing the requested data which is much more efficient than uploading the entire database.
RBM indices were developed under the EPRI funded project using PQNode 8010's.
This is derived from a magnitude and duration chart that Electrotek developed.
Yes, there is a OneLine answer module that is a customization service that adds custom web pages with your systems one line or other diagrams. Instrument monitoring points can be overlaid onto the diagram with real time measured data continually being updated such as V and I. Each point can have a color coded event alarm notification and easy link to data from that specific point.