Get Support
Welcome to Dranetz Product & Technical Support. Dranetz is proud to provide our registered product owners with FREE world-class support for their Dranetz product.
Our technical support services are based in our US headquarters, and offer easy access to highly skilled Dranetz staff who have years of experience with our hardware and software, as well as education and experience in the energy and power quality industry.
Product Registration Contact Support
You are afforded access to this wealth of knowledge via our website and by phone. If you are in need of assistance, please register your product and have your customer number and serial number available when calling.
Our support staff can help you with a variety of issues:
- Pre-sales technical support
Even before you’ve made your purchase, Dranetz technical support engineers will help you with product selection and applications. - Technical Support Service
Dranetz technical support engineers are available by telephone or email to help with product operation and data validation, arrange for repairs or calibration, or deal with an unfamiliar power quality issue. - Service Contracts
Service contracts are available for all Dranetz products and legacy products are fully supported. - Expert Advice
As internationally-recognized experts in power quality, the Dranetz support staff can answer highly technical questions, deal with unusual product applications, find other experts in related fields, give speeches and seminars, organize conference sessions, or help with difficult power quality situations.
Need to retrieve your registration information? Check here.
Need support? We provide support for our registered customer free of charge on a first-come first-served basis. Please help us to help you as efficiently as possible. Please review the following list and provide this information with your support request, so that we may more quickly understand the issue.
If you need help with PX/PG/PV or any portable, please provide:
- Model number
- Serial number
- Firmware version
- CT model numbers
- If Flex CTs how are they being powered, AC adapter or batteries
If you need help with DranView, please provide:
- DranView Level (DV4, DV5, DV6E or DV6P)
- software version
- Your computer’s Operating System/version
If you need help with Encore/Signature System, please run the diagnostic program, and then provide the following information:
- Model numbers of hardware in system
- HW InfoNode or PC InfoNode?
- List all versions of software/firmware
- List installed Answer Modules
- If communication problem, does the ping reply back with good replies?
If you need support immediately but you are not registered or are not sure, please have your invoice and serial number ready when you call. We will be happy to register for you, and then provide answers to all your questions.
Some quotes from satisfied support customers:
—"Good to find somebody who is always available no matter what day of the week."
—"Thank you for your quick assistance."
—"Thank you for the detailed analysis and explanation."
—"My gratitude for your dedicated and professional support."
—"Once again you saved the day"THANKS!!!!"
—"Thanks for your continued exemplary support."
—"Thanks for your prompt response to my inquiries. I’ve dealt with many different companies where it was nearly impossible to get quality support so this was a welcome change — thanks again."
Dranetz products are sold direct from Dranetz, as well as via Sales Reps and Distributors worldwide.
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